Are you a cannabis retailer searching for better technical support from your POS? Unfortunately, long wait times, unanswered tickets, and unreliable service are all too common occurrences. If your current Point-of-Sale system has left you with a sour taste about customer service reliability, let us show you how we do things differently at TechPOS.
As our more than 100+ positive Google reviews make exceptionally clear, we do customer service right. Our technical support team is “responsive,” helpful,” and “knowledgeable,” with many reviews noting that TechPOS has made a positive impact on their business.
If your current POS isn’t cutting it anymore, here’s exactly why TechPOS is different.
Technical POS Support: At Your Service, Seven Days Week
“Customer service shouldn’t just be a department, it should be the entire company.” Tony Hsieh
We hear time and time again from our customers that our customer service standards far exceed our competitors. As our Google reviews make clear, our Technical Support team is timely, courteous, and responsive from the moment you enter your ticket or dial our number.
You won’t find our support number buried on our website. We’ve designed several different ways to connect with our support team:
- Emergency and Urgent Issues:
- Phone: 1.833.722.3663 | Email support@techpos.ca
Our lines are open seven days a week from 6:00 am to 10 pm PST (or 9 am to 1 am EST), serving our customers from coast to coast.
Dedicated Learning Center:
Questions about our product? We’ve created a dedicated Technical POS Support Hub with everything you need to navigate the day-to-day of the TechPOS dashboard. That means unlimited training for owners, managers, and budtenders; step-by-step guides on every report, task, and tool; and the ability to schedule a training session with our Technical Support team.
Online Ticket Portal:
Have a non-emergency question or concern? Save time by submitting a service ticket to our TechPOS Ticket Portal. Our portal allows you to track progress in real time and communicate directly with our Technical Support team through threaded conversations.
In-App Live Chat:
Finally, please shoot us a question directly from the Live Chat Box that lives 24/7 in your TechPOS dashboard. This app feature provides real-time responses via a chatbot or live agent.
TechPOS: A Head and Shoulders Above the Rest
“A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well.” Jeff Bezos
We regularly hear frustrations about the lack of support other POS systems provide. A key concern we hear about is the lack of availability for all types of technical POS support.
As a primary example, one of the other cannabis POS systems on the market only offers technical support between Monday and Saturday, 9:30 am to 8:00 pm (ET).
For any issues outside those hours — including on Sundays — customers are advised to email, leave a message with the 1-800 number, or to “try our chat feature on our Support & Community page!”
For emergencies, a chat just won’t cut it.
Customers also report that other POS systems “lack functionality to make retailers [sic] jobs easier.” There are frequent complaints with other systems about data and inventory management. Reviewers have noted they’ve had to resort to manual entry for critical details like THC content.
TechPOS strives to make your job easier. Whether you are the owner, manager, or budtender, your job should get better thanks to the advanced hardware and software services we’ve designed.
With the TechPOS omnichannel ecosystem, spanning digital menus, eCommerce, express checkout, and, of course, the POS itself, there should be no need to re-enter any details manually. Instead, the entire network pulls from the same inventory to provide up-to-date, accurate, and reliable information.
Open to Feedback and Feature Requests
“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” Elon Musk
At TechPOS, we listen to our customers. Although it may not sound like a revolutionary idea, that concept is rare in the tech industry. We are always open to feedback from our customers about what we are doing right and what we could do better. Through ongoing dialogue with our customers, we can better serve the cannabis retail community.
Plus, we are always accepting feature requests! We constantly evolve our service offerings with new reports, integrations, and tools that better serve your business. Whether it’s a cannabis accessory vendor program, the introduction of paper menu fresh sheets, or another innovation, our services are constantly evolving thanks to suggestions from our client community.
A common thread throughout the 100+ 5-star reviews on Google is that our customers find the TechPOS All-in-One Solution has all the necessary features for their business needs. Reviewers also detailed their appreciation for the regular software updates and improvements.
Reliable Technical POS Support: Streamline Your Business with TechPOS
At TechPOS, our core values all center around customer service. We always seek ways to serve you more effectively, reliably, and consistently. Whether you need emergency assistance or a help navigating a new feature, our responsive technical POS support team is available seven days a week, to serve you when you need it most.
Your cannabis POS system shouldn’t make your life harder. TechPOS is there to streamline all your business tasks into one comprehensive system.
Schedule a Demo Today.
