Cannabis retailers who struggle with poor technical POS support have a better option in TechPOS. Unfortunately, long wait times, unanswered tickets, and unreliable service are all too common occurrences. If your current Point-of-Sale system has left you with a sour taste about customer service reliability, let us show you how we do things differently at TechPOS.
As our 100+ 5-star Google reviews make exceptionally clear, we do customer service right. Our technical support team is “responsive,” “helpful,” and “knowledgeable,” with many reviews noting that TechPOS has positively impacted their business.
If your current POS isn’t cutting it anymore, here’s exactly why TechPOS is different.
TechPOS Technical Support Runs Seven Days a Week
“Customer service shouldn’t just be a department, it should be the entire company.” Tony Hsieh
We hear time and time again from our customers that our customer service standards far exceed our competitors. As our 100+ 5-star Google reviews make clear, our Technical Support team is timely, courteous, and responsive from the moment you enter your ticket or dial our number.
TechPOS makes it easy to find and use multiple support channels. We’ve designed several different ways to connect with our support team:
- Emergency and Urgent Issues:
- Phone: 1.833.722.3663 | Email [email protected]
Our lines are open seven days a week from 6:00 am to 10 pm PST (or 9 am to 1 am EST), serving our customers from coast to coast.
The TechPOS Support Hub Offers Unlimited Training
The TechPOS Support Hub gives owners, managers, and budtenders unlimited training resources. We’ve created a dedicated Technical POS Support Hub with everything you need to navigate the day-to-day of the TechPOS dashboard. That means unlimited training for owners, managers, and budtenders, and step-by-step guides on every report, task, and tool. It also includes the ability to schedule a training session with our Technical Support team.
Submit Non-Emergency Issues to the TechPOS Ticket Portal
Non-emergency questions and concerns go directly to the TechPOS Ticket Portal. Save time by submitting a service ticket to our TechPOS Ticket Portal. Our portal allows you to track progress in real time and communicate directly with our Technical Support team through threaded conversations.
The TechPOS Dashboard Includes In-App Live Chat
Please shoot us a question directly from the Live Chat Box that lives 24/7 in your TechPOS dashboard. This app feature provides real-time responses via a chatbot or live agent.
TechPOS Outperforms Competitors on Technical Support
“A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well.” Jeff Bezos
We regularly hear frustrations about the lack of support other POS systems provide. Customers most often complain about limited availability for all types of technical POS support.
One competing cannabis POS system only offers technical support between Monday and Saturday, 9:30 am to 8:00 pm (ET).
Outside those hours — including on Sundays — the company advises customers to email, leave a message with the 1-800 number, or to “try our chat feature on our Support & Community page!”
For emergencies, a chat just won’t cut it.
Customers also report that other POS systems “lack functionality to make retailers [sic] jobs easier.” Customers frequently complain about managing data and inventory in other systems, since reviewers report having to enter critical details like THC content manually.
TechPOS strives to make your job easier. Whether you are the owner, manager, or budtender, your job should get better thanks to the advanced hardware and software services we’ve designed.
The TechPOS omnichannel ecosystem — spanning digital menus, eCommerce, express checkout, and the POS itself — eliminates the need to re-enter any details manually. Instead, the entire network pulls from the same inventory to provide up-to-date, accurate, and reliable information.
TechPOS Welcomes Customer Feedback and Feature Requests
“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” Elon Musk
At TechPOS, we listen to our customers. Although it may not sound like a revolutionary idea, that concept is rare in the tech industry. We are always open to feedback from our customers about what we are doing right and what we could do better. By talking with our customers, we can better serve the cannabis retail community.
TechPOS Accepts Feature Requests and Evolves Continuously
We are always accepting feature requests! We constantly evolve our service offerings with new reports, integrations, and tools that better serve your business. Whether it’s a cannabis accessory vendor program, the introduction of paper menu fresh sheets, or another innovation, our services are constantly evolving. This happens thanks to suggestions from our client community.
Customers consistently say across 100+ 5-star Google reviews that the TechPOS All-in-One Solution has all the features their business needs. Reviewers also detailed their appreciation for the regular software updates and improvements.
TechPOS Delivers Reliable Technical Support for Cannabis Retailers
At TechPOS, our core values all center around customer service. We always seek ways to serve you more effectively, reliably, and consistently. Whether you need emergency assistance or help navigating a new feature, our responsive technical POS support team is available seven days a week. We are there to serve you when you need it most.
TechPOS consolidates every cannabis retail task into one comprehensive system. TechPOS is there to streamline all your business tasks into one comprehensive system.